There are a few important things to keep in mind when returning / cancelling a product you purchased online from Tec Dive Gear:
There are some items, however, that are ineligible for return or cancellation, including:
Buyer is responsible for return shipping cost unless received item is wrong or damaged upon receiving. Customer must fully inspect purchased item upon receiving against any damages, defects and / or missing items and accessories. More details about shipping service and procedures can be found on SHIPPING AND DELIVERY page. To return an item to Tec Dive Gear, sign in to your online Tec Dive Gear account with your user id / email and password. After you sign in, you will see ORDER HISTORY tab. Locate the order and click DETAILS link. On the next page, select the item you would like to return and click MAKE AN RMA SLIP link. If possible please provide short explanation for return that could help us improve our service or products. Next, verify the item you’re returning. Once you have verified your return details, print your return label and any required hazmat labels. Attach your labels to the same panel of your return box. If you’re shipping multiple boxes, print labels for each box. We recommend using the original packaging. You can choose shipping service provider for your return. Shipping insurance is not mandatory but recommended.
You can always return the item to any U.S. Tec Dive Gear Retail Store. Tec Dive Gear specialist will assist you with your return. Your refund will be processed at that time. To locate a Tec Dive Gear Store in your area, please refer to the OUR STORES link.
Once we receive your item we will inspect your item against damages and or missing items, parts. Your refund will be initiated immediately following the inspection no later then 24 hours after receiving an item. If you canceled unshipped item, and you were billed for it, we initiate your refund within 24 hours after you submit your cancelation request. The way your refund is processed depends on your original payment method:
If you purchased your item from Tec Dive Gear in the U.S., you can take it to any Tec Dive Gear Retail Store for an exchange if item is exchange eligible. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check exchange eligibility and in-stock availability by calling Tec Dive Gear Store, or by viewing the product on the TecDiveGear.com to see if the item is available for pick up locally. Personalized items, custom-configured and finished items may not be eligible for exchange.
Items ordered online from Tec Dive Gear that arrived damaged or are incorrect can be returned to any U.S. Tec Dive Gear Retail Store, or by contacting Customer Service at 1.201.710.0042