Shipping is done from Monday through Friday except holidays. Orders placed on Friday after 10:00 AM EST, will ship the following week. Other packages are generally dispatched next day excluding orders with questioned or unclear payment or backordered items.
Tec Dive Gear offers Free Worldwide Ground shipping on eligible accounts and orders not including taxes and duty, other fees. Not eligible accounts / orders or excluded items and zones will indicate shipping fees during checkout. TecDiveGear reserve the right to change the eligible items and zones anytime without notice.
We ship via USPS, UPS and FedEx, choice is made by customer if available during checkout. All packages sent are tracked and tracking number via automated system is sent to customer via email after shipment is made. Please contact us if you need special shipping option before placing your order.
Shipping fees if applicable include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and destination. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees if applicable will apply to each of them. Boxes are amply sized and special care is taken to protect fragile items.
Generally we do not ship to P.O. boxes but certain exclusions are possible upon request. Please contact firstname.lastname@example.org in this matter.
UPS, FedEx, DHL, EMS shipments requires signature upon receipt but for some domestic packages signature might not be required upon arrival. Packages cannot be rerouted after being shipped, they have to reach shipping address used while placing order.
If your order has already been shipped and a cancellation is made it’s customer responsibility to pay the complete shipping and handling charges
To insure safety of our store all orders are subject to verification. Failure to provide the correct information may cause a delay in processing and shipping your order.
Backordered and Out of Stock Items
If TecDiveGear will be unable to ship order within standard handling time due to backordered or out of stock item(s) our sales representative will contact you and if agreed, the item will beshipped as soon as we receive them from our suppliers. TecDiveGear will pay postage fees on all subsequent shipments after the initial one, within the U.S. and Canada territory.
Special Ordered Items
Items that we don't usually stock, and are ordered specifically for the customer are final sale and non-refundable. Please be advised that may take an extensive amount of delivery time, please contact us in advanced for conditions of sale and expected delivery time.
All shipments made anywhere in the world except to US and Canada territory are treated international. First time international orders may be subject to provide additional information for verification purposes after placing order. Sales representative will contact you if additional information needed. Failure to do so may cause a delay in the processing and shipping of your order or complete cancellation with no reason given. Due to high cost of International shipping, we cannot ship any orders that include backordered items. We will have to either cancel those items or change them to similar items according to the customers request.
International Duties, Taxes and Fees
International orders may be subject to customs, when the package arrives in the country of their shipping destination, which may cause some delay, please contact your local government agency for customs info and if delays may occur or list of applicable fees. Its customer's responsibility to ensure about taxes, customs and other local fees that may be applied to the order when receiving a package. If with any reason customer will refuse to receive order return postage fee will be extracted from refund amount.